FAQ

Q: I bought a livestream ticket. How does this work?

A: The livestream will be available at 5PM PT / 8PM ET on January 21, 2022. You will receive an email 24 hours before the event with a link to the stream and your access code. 

 

Q: Will the stream be available on demand?

A: Yes. After the stream ends on January 21, 2022, you will be able to view it on demand through January 23.

 

Q: I bought some merch items, and have some questions. Who can I email?

A: info@merchconnectioninc.com

 

Q: When will my order ship?

A: Orders containing Live Sky Noise 2xLP Vinyl are estimated to ship in spring 2022. Please note that we do not have a specific ship date for the vinyl, as we have to wait for it to arrive from us from an overseas factory. Stand alone merch items will ship in February 2022. Please note that if your order includes stand alone merch items AND vinyl, your order will ship once vinyl is ready to ship. We do not ship partial orders.

 

Q: Can I exchange or return a merch item that I purchased?

A: Yes, please email us at info@merchconnectioninc.com with your order number to arrange an exchange.

 

Q: When will I be charged for my order?

A: You will be charged at the time checkout is completed.

 

Q: How will my package be shipped?

A: We use UPS and USPS to ship packages. We decide which is best at the time of packing. Please note that your order can still be delivered to a PO Box even if we ship using UPS.

 

Q: How long will it take for my international package to arrive?

A: We ship via UPS for packages weighing under 4lbs, and USPS for orders weighing over 4lbs unless the buyer specifically selects and pays for USPS Priority International Shipping at checkout. UPS generally delivers to your local customs agency within 2 weeks, though this can take up to 6 weeks. Your local postal service will then make the final delivery. USPS generally delivers within 2 to 3 weeks, with your local postal service making the final delivery. Please note that USPS Priority International is the only international shipping option that provides detailed tracking. You must select and pay for that shipping option if you want detailed tracking and expedited delivery. We do not have a way of expediting customs clearance for any packages, nor can we intervene with foreign customs.